# Customer Support

To log a new support ticket please use the link below.

[Log a New Support Case](https://infios.service-now.com/csm?id=csm_login)

If you require login credentials or are unsure if you have support as part of your Infios package, please contact your Account Representative.

- [Service Status](https://status.infios.net/)
- [Customer Trust Center](https://trust.infios.com/)
- [2026 TMS AS2 SHA2 Certificate](https://dam.infios.com/m/7cda530e0c36927e/original/SHA2-cert.zip)
- [Upcoming Release Summary](https://dam.infios.com/m/1e115720acb44c70/original/upcoming_release_summary.pdf)
- [Current Release Notes](https://dam.infios.com/asset/56cc900e-620d-40dc-9b89-b2337a975c48/TM-Current-Release-Notes.pdf "https://dam.infios.com/m/21e38485b658a881/original/TM-Current-Release-Notes.pdf")
- [Submit a new product idea](https://mgtms.ideas.aha.io/portal_session/new)

**Infios successfully gains SOC2 certification for all cloud hosted solutions**

We are excited to share that we have gained SOC2 certification for our cloud hosted solutions. This demonstrates our continual investment in cybersecurity, compliance, and customer trust.

[**Customers and prospects can download the full report here**.](https://trust.infios.com/ "Trust center")

Additionally, we have recently added our 2025 SOC1 reports to the above link to help our customers as they approach their end of year auditing season.

### Log a support case

### Service Status

### Trust center

### Current release notes