Claims Management

Freight Claims Management technology helps shippers and carriers reduce costs by automating manual processes, minimizing data errors and speeding up recovery and resolution.

What are the challenges?

• Cost center: Freight Claims Management adds labor and administrative costs without driving new revenue.
• Time-sensitive: Freight claim resolution depends on timely communication with supply chain partners. Missing a deadline for a letter, call or email risks a positive outcome.
• Manual processes: Legacy freight Claim Management depends on manual, error-prone processes that delay recovery and hinder reporting and analysis.
• Document management: Multiple transportation management platforms complicate the collection and retention of shipment details, including contact info, delivery receipts, bills of lading, damage photos and incident reports.
• Uptime & data security: System downtime and data disruptions threaten business continuity, while cybercriminals target vulnerabilities in your supply chain network, including freight Claims Management technology.

What are the benefits?

Freight Claims Management technology centralizes data and automates processes to streamline all types of freight claims. By eliminating paper-based workflows, postage, faxing and file management, it cuts administrative costs and reduces data errors.

Centralized claims management

Automate time-sensitive tasks

Uncover trends and drive improvements

Lower administrative costs and errors

Calculate your savings with Claims Management

Use our savings calculator to assess how automation and centralized data can reduce your cost per claim and the overall financial impact of freight claims management technology.

Our key capabilities

• Prevent slowdowns by automating the management of all claim types—loss, damage, returns, overcharges and vendor claims—to avoid delays.
• Upload images, bills of lading, receipts and all supporting documents directly into the claim record.
• Set user permissions with task assignments and restricted access for better administrative control.
• Access 120+ automated reports, graphs and map visualizations to identify claim trends across modes, states and countries.
• Standardize claim processes for consistent, timely data that integrates seamlessly with other transportation functions, including carrier performance.

Freight claims software checklist

Find the right solution for your needs.

The Infios difference

• Web-native freight claims processing Deploy web-native technology solutions faster and more cost-effectively, enabling users to access real-time, accurate data from any location.
• Personalized customer service Receive live one-on-one training within your online environment, along with 24/7 technical and client support.
• Centralized system Centralize all shipment information and freight claims documents in a single database, integrated with deadline alerts, email notifications, communication records and audit trail support.
• Data mining capabilities Automate reporting and analyze freight claim data to identify and resolve issues that cause recurring claims.

“It makes life so much easier because you have a flexible built-in workflow and system, and you can create your own reports. Claims are not a value-added trait to the supply chain system. Subsequently, anything that you can drive down from a claims scenario is a safe sale, and it increases your sale dollar.”

US 3PL cuts claim losses 63%

What is a freight claim?

A freight claim is a formal request for financial reimbursement filed by a shipper or consignee to a carrier when a shipment is lost, damaged, delayed or when there is an overcharge. Claims can be filed against the transportation carrier and may involve any of over 400 different claim codes related to issues like packaging, delivery errors or cargo damage.

What is freight Claims Management?

Freight Claims Management is the process of recovering costs when a shipment is lost, damaged (OS&D claim) or delayed during transportation. It involves documenting, reporting and resolving freight claim incidents with the responsible freight transportation provider. Effective freight Claims Management also includes root cause analysis to identify the underlying issues and prevent future incidents.

Who benefits from freight Claims Management technology?

Freight claims technology is designed to help shippers, carriers and third-party logistics providers (3PLs) efficiently record, report and resolve freight claims. By automating processes and centralizing document storage, the technology streamlines recovery and reimbursement requirements.

Shippers and 3PLs use the technology to manage and track claims, while carriers can convert incidents into claims, keeping all necessary documentation, client details and salvage information in a single cloud-based system. Additionally, freight claims technology enables users to analyze claims data, helping to identify and eliminate recurring issues.

What is an OS&D Claim?

OS&D stands for Over, Short and Damaged. It refers to freight shipments where cargo is either over-shipped (more than expected), short-shipped (less than expected) or damaged. OS&D incidents typically lead to the filing of a freight claim to recover financial reimbursement for the value of the affected or lost cargo.

Want to learn more?

Reach out to explore how Claims Management software can optimize your transportation operations.