Freight Audit & Payment Software | FAP Solutions

Freight Audit and Payment

Our Freight Audit and Payment (FAP) solutions are designed to optimize freight cost and streamline complex transportation operations for today’s dynamic supply chains.

Our solution has earned a place in the 2025 FedEx Certified FBAP program. This program recognizes Freight Bill, Audit, and Pay Providers (FBAP) that have consistently met the high internal standards and analytics that FedEx sets for receiving invoices electronically, processing, and remitting payment details, and managing disputes on behalf of customers.

Although FedEx works with many Freight Bill, Audit, and Pay providers, not all providers have demonstrated their ability to effectively provide freight bill, audit, and payment services to their customers in accordance with FedEx standards.

What are the challenges?

Inaccurate invoicing and overpayments: Manual processing of transportation invoices is error-prone and often leads to discrepancies and overcharges, while complex carrier contracts make it virtually impossible to manually audit transportation spending. This often leads to overpayments, compliance issues, and operational risk.
Transportation performance: Many businesses don’t have sufficient visibility into the actual performance and efficiency of their current transportation operation. Related data is often scattered across multiple systems and not normalized, delayed reporting prevents timely insights and limited visibility into transportation cost makes it difficult to manage budgets effectively.
Carrier sourcing: Sourcing favorable agreements from carriers is often challenging for operations and finance teams. Selecting the best mix of carriers, transportation modes, capacity, and rates is a complex task, and customers may lack the necessary in-house expertise.
Sustainability regulations: Government-enforced sustainability regulations have intensified, leading to an increased emphasis on sustainable business practices. This shift is driven by growing consumer expectations for environmentally responsible operations. As a result, businesses need to provide more comprehensive carbon emission reports.
Outdated FAP services: Core Freight Audit and Payment (FAP) services have remained unchanged over the last decade. However, the value of transportation data and the insights it provides have become increasingly important for transportation leaders to improve operations and reduce costs.
Freight bill payment: The resources needed to handle invoices internally are high. Freight auditing can help your bottom line by cutting unnecessary labor costs. A 3PL can catch errors and manage payments to your carriers at 5 - 10% of the internal cost, eliminating the stress involved to ensure you’re paying the correct amount for your shipments.

See how smarter freight audits drive real savings

What are the benefits?

Value-added Freight Audit Payment (FAP) is designed to help shippers reduce their total transportation spend across all types of freight. Unlike traditional FAP, it also drives improvements throughout transportation operations and reduces complexity.

Our FAP solutions also include Transportation Spend Consulting (TSC) that enables long-term, strategic optimization of transportation networks and costs – all aimed at strengthening carrier relationships, improving delivery performance, and enhancing customer experiences.

With FAP, we can simplify the management of transportation spend, streamline financial complexity, reduce operational risk, and maximize technology investments in your supply chain operations.

Lower shipping costs

Simplify complex operations

Strengthen carrier relationships

Optimize your transportation networks

“Our partnership with Infios began with freight audit and payment services for the United States, and we’ve started to expand in other territories around the world. Their collaboration and data analytics provide an additional arm to our logistics team, improving our cost management and delivering enhanced value to our customers. Through ongoing discussions, we plan to expand into other service offerings from their team.”

Freight Audit and Payment solutions

Freight Audit and Payment Comprehensive services include: Audit for all modes, accurate invoicing, automated GL reporting, dashboards, financial controls, match pay, Track & Trace, productivity savings. Dedicated account analysts perform regular audits, acting as an extension to the customer’s teams.
BI/Analytics myShipINFO® transforms data into actionable business intelligence (BI). Features include: Enhanced BI dashboards, global expansion pack, customizable reporting and KPIs, prescriptive analytics, sustainability KPIs and reporting.
Transportation Solutions Consulting (TSC) Our in-house consulting offers services for carrier sourcing, strategy development, modeling and analytics. Features include: carrier contract optimization, rate benchmarking, network optimization, RFP management, and strategic sourcing.
Bill Pay In partnership with JPMorgan Chase, we offer global payment execution and reporting solutions to streamline complex freight accounts payables and financial processes. Features include: Bill Pay, Quick Bill Pay, Cross border Bill Pay, Supply chain Bill Pay, JPMorgan Chase, OFAC and AML Screening & Monitoring.

Our key capabilities

We optimize your carrier and supply chain payments. Accounts payable is a cost center with high overhead. Transportation invoices are complex and time-consuming to review and pay. We reduce payment costs and errors, saving you money and the cost incurred in fixing mistakes, with our transportation analysts supporting customers' in-house teams. Customers gain visibility into transportation spend to make decisions in real time, freeing up resources on their teams for valuable tasks.

Infios’s Freight Audit and Payment solution also helps shippers and carriers gauge their carbon emissions and implement measures to reduce or offset them. The introduction of Carbon Emissions Reporting into Infios’s globally leading solution myShipINFO® supports transportation team’s sustainability initiatives by utilizing standards from EPA and IMF for emissions measurements and compliance reporting.

The Infios difference

Infios’s value-added FAP includes comprehensive solutions that help achieve true optimization, enabling strategic transformation of our customers' transportation spend management, as well as the reduction of operational risk through our leadership in the transportation spend market. Our FAP solutions support four distinct areas. While each can benefit organizations in their own way, all four provide cost savings supported by a team of account analysts, data visibility and actionable insights, as well as long-term optimization of transportation spending and operations. And beyond FAP, our expansive suite of supply chain solutions enables us to take a holistic approach to addressing your unique supply chain challenges and provide tailored products to meet your specific business needs.

CURRENCIES SUPPORTED

FAP seamlessly processes transactions in 168 currencies through our partnership with JP Morgan Chase.

GLOBAL CUSTOMERS

Trusted by over 200 businesses worldwide to manage and optimize freight spend.

CARRIERS SUPPORTED

Providing reliable FAP services across a vast network of >5,000 carriers.

CUSTOMER RETENTION

Trusted for our proven performance and lasting value.

Peet’s Coffee manages 700 routes daily

What is traditional Freight Audit and Payment (FAP)?

Core Freight Audit and Payment services cover invoice collection, pre-audit, post-audit, and payment of transportation invoices across different regions and modes of transport. While they provide multiple benefits, today’s complex supply chains and transportation networks require additional capabilities to help business optimize their transportation spend.

What is value-added Freight Audit and Payment (FAP)?

Our value-added Freight Audit Payment (FAP) solutions comprise technology-enabled services that help reduce total transportation spend, improve the overall transportation spend management process and help customers optimize their transportation operations.

A key component is myShipINFO®, Infios’s leading BI and analytics tool that provides continuous visibility and insights into transportation operations and cost. In addition, a team of transportation analysts manages and audits payments, acting as an extension to customer teams.

Does FAP support sustainability compliance initiatives?

Yes, we have introduced Carbon Emissions Reporting into our FAP solution. myShipINFO®, our globally leading BI and analytics tools, helps streamline customers' transportation team’s sustainability initiatives. Carbon Emissions Reporting utilizes EPA and IMF standards for compliance reporting. The data allows our clients to report their emissions to stakeholders, optimize service based on emissions impact, and reduce costs by consuming less energy.

What is transportation spend management (TSM)?

Transportation spend management (TSM) is a data-driven approach to optimizing the financial and operational performance of your logistics network, as well as analyzing factors that impact spend and delivery quality to customers. TSM is a complex component of Infios’s FAP solutions.

What services does the Transportation Solutions Consulting (TSC) team provide?

Infios’s Transportation Solutions Consulting (TSC) team offers a wide range of solutions that help shippers navigate their logistic goals. Common project types include strategic carrier sourcing and optimization across all major modes (Parcel, Truckload, LTL, Ocean, and Air). Other services include rate benchmarking and RFP management. Additionally, they offer analysis around optimization, mode selection, transit time studies, and more.

Integrating FAP and TMS

The hidden engine behind smarter transportation spend.