Vehicle Routing & Optimization

Optimize vehicle routing and planning to improve dispatch and driver efficiency, meet customer expectations and control costs from first mile to final delivery.

What are the challenges?

• Customer Expectations: Customers expect visibility, accurate ETAs, customized over-the-threshold setups and return services across B2C and B2B deliveries.
• Final mile expenses: Inflation drives up costs across operations—from fuel to vehicle maintenance, driver salaries and technology investments.
• Constant disruption: Constant disruptions in transportation networks—weather, traffic, last minute cancellations and unscheduled stops—add costs and threaten the customer experience with each delay or route change.
• Labor Shortages: Labor shortages across drivers, dispatchers and customer service require delivery operations to maintain service levels while controlling costs for assets and personnel.
• Visibility: As customers expect street-level visibility and real-time updates, logistics teams must stay informed on vehicle movements, route disruptions and exceptions while promptly communicating changes to drivers and customers.

What are the benefits?

Vehicle routing and optimization improves productivity, streamlines delivery planning and execution and enhances in-transit visibility, from the first to the last mile.

Our solution optimizes routes, milage driven and resource utilization for couriers, less-than-truckload (LTL) carriers, private fleet and white glove delivery operations.

It helps you navigate changing conditions, avoid delays and meet service expectations while completing more deliveries with fewer miles, driver hours and vehicles.

Optimize routes and predict ETAs

Proactive, real-time exception management

Centralized dispatch and workflow automation

Smarter deliveries, returns and claims management

Drive value from first to final mile

Unlock cost savings and service efficiency with last-mile optimization.

Our key capabilities

• Optimize deliveries while cutting mileage, vehicle use and driver time.
• Adapt to unexpected travel and delivery conditions with automated route optimization.
• Keep supply chain partners informed with real-time shipment tracking, alerts and automated updates.
• Meet unique shipment needs, from white glove service to reverse logistics.
• Anticipate exceptions and adjust routes in real time with street-level routing.
• Maintain driver communication to improve efficiency and customer service.
• Streamline fulfillment with integrated routing, delivery management and status updates.

How much is your routing and planning strategy costing you?

Route this way: calculate your potential vehicle routing and planning savings.

The Infios difference

• Route & asset optimization: Intelligent optimization engines plan the most efficient routes and continually adjust them to accommodate added or cancelled stops and disruptions.
• Personnel productivity: Automation standardizes exception handling and streamlines workflows to maximize labor efficiency. Centralized dispatch, planning and customer service improve resource utilization by 50-90% through geographic consolidation.
• Real-time shipment tracking: Track every shipment in real-time to adjust operations, monitor ETAs, verify delivery signatures and resolve issues proactively—enhancing service for your customers and their end consumers.
• Visibility & predictive delivery: Maintain complete shipment visibility from pickup to delivery, improving customer service with real-time updates, manual adjustments and proactive alerts.

What is the final mile or last mile in logistics?

The final mile (or last mile) in logistics is the final stage of the delivery process, where a shipment is transported from a transportation hub, distribution center or retail location to the end customer or delivery point.

As this is the point at which the customer receives their order, the final mile plays a crucial role in shaping their brand experience. The goal of final mile logistics is to ensure in-transit visibility, provide accurate estimated times of arrival (ETAs) and ensure accurate deliveries to or from the end user.

What is optimized vehicle routing and scheduling?

Vehicle routing and scheduling optimizes routes and delivery times for dedicated fleet of vehicles, focusing on completing all assigned deliveries while reducing vehicle miles, hours and drivers.

This technology leverages automation to adjust routes based on factors such as vehicle capacity, driver availability, traffic conditions, customer delivery windows and any additional pick-up or delivery stops made after the initial departure.

Who uses solutions that optimize vehicle routing and scheduling?

Technology that optimizes vehicle routing and scheduling is designed for businesses and service providers involved in the final stage of product delivery, where efficiency, timing and customer satisfaction are critical. It is used across a range of industries that depend on timely, efficient last-mile deliveries.

Key users/transportation operations include:

• Courier services
• Less-than-truckload (LTL) carriers
• Private fleets
• White glove delivery operations

This technology benefits both shippers and customers by providing real-time shipment status visibility, ensuring that each delivery is executed as scheduled with optimal efficiency.

How can optimized vehicle routing and scheduling be accomplished?

Optimized vehicle routing and scheduling integrates workflow optimization with centralized operations and delivery tracking including electronic Proof of Delivery (ePOD) to labor costs, vehicle miles and customer service inquiries, boosting operational productivity.

Additionally, back-office order management enhances operational efficiency by consolidating order management and routing, location detail control, complex pricing management and work settlement into a streamlined process.

What was Infios Vehicle Routing & Optimization formerly called?

Infios Vehicle Routing and Optimization, formerly MercuryGate Final Mile, originated from MercuryGate's 2021 acquisition of Cheetah Software Systems.